frequently asked question (FAQ)

Here you will find answers to frequently asked questions regarding interior refinement, the materials we use, our online shop as well as the transaction of your order. The legal binding terms of the contract can be seen in our general terms and conditions which also include the statutory required consumer information.

For further questions please use the contact form or the contact details listed there. We will gladly be at your disposal. The FAQ is updated continuously.

QUESTIONS ABOUT INTERIOR REFINEMENT

Do you only modify vehicles that are listed in your online shop?

No. We customise any make. We can customise and modify any vehicle, regardless of make. Enquiries about modifications should be made using our contact form or the contact details listed there.

Are deinstallation and installation included in the package prices?

Modification costs are not included in all packages. If you want the modification to be done in our workshop, we will charge for the various packages as follows:

Package 1: incl.
Package 2: EUR 550.00 (for removing and replacing glass, EUR +350.00)
Package 3: EUR 1,250.00
Package 4: EUR 1,550.00

Please use our contact form or the contact details listed there to arrange an appointment.

Does the application of leather impact the functionality of individual components, e.g. the airbag?

No. The removal and reinstallation of components is carried out by our certified personnel. This has no impact on the functionality of the components, because the characteristics of the components are not changed.

Is it possible to restore the interior to its original state after the modification?

Not without significant effort. The materials are attached to most components and cannot be removed again. In order to restore the interior to its original state, the individual components will have to be replaced.

Can the leather seam stitching be changed later?

Changing the stitching is only possible for components where the leather is not permanently attached. On seats, for example, the leather, as a rule, is stretched, so that a change of thread would normally be possible here. For the possibilities in a specific case, ask using our contact form contact form.

Can you also install my exhaust system or other exterior components?

Of course we will fit any parts you bought from us to your vehicle. Please ask about the cost of installation using our contact form or the contact details listed there.

Can I just come by spontaneously, or do I always need to make an appointment in advance?

As manufacturers, the individual support of our customers has priority. We prefer appointments as they allow us to provide this support. We will, of course, also provide advice in a spontaneous visit — to the extent that time allows. To avoid waiting, though, please agree a non-binding appointment, so that we can plan sufficient time to answer your questions and address your wishes in a consultation.

 

QUESTIONS ABOUT THE MATERIALS

Can I come and look at the materials in person?

You certainly can! Our showroom is open for you. For comprehensive advice, please make an appointment in advance. Our personnel will be happy to help you!

How robust are the individual materials, and how can they be cleaned and maintained?

The carbon is given a protective layer of varnish. This has the same characteristics as the paintwork on your vehicle. You can therefore use the same cleaning and care agents.

For Alcantara , we recommend that you only use water and avoid cleaning agents, as these can cause irreparable damabe to the fibres. Wipe the components to be cleaned with a moist (not wet) cloth. Be carefuly not to apply too much pressure to the components.

Cleaning tips are provided without guarantee and are based on our own experience.

Are the materials guaranteed?

The materials we use, along with all other products we sell, naturally come with the legally mandated guarantee. Deliberate damage and incorrect use of the products and components is exempted from this guarantee.

 

ONLINE SHOP AND THE TRANSACTION OF YOUR ORDER

What about the process when I send you an item?

1. You configure your desired item within our online shop.After successful payment, you send the item to:

Neidfaktor GmbH
Ludwig- Meyn-Straße 18
25469 Halstenbek

Germany(Please notice that you always ship the item as a parcel with tracking-ID, so you will be capable to proof its disposition. Always enclose a cover letter with your data to the parcel, please.)

2. Upon receipt of your configured item and after successful payment, we will start with the refinement.
3. After successful refinement, we will return the item to you.

I cannot find my specific item?!

The items in our online shop are just an extract of our range of products. We refine overall brands. Whether Porsche, Volkswagen or Mercedes – we refine anything that is technically realizable and makes sense.

Why do some items suddenly disappear from the online shop?
Only items that are in stock and that can be delivered within the specified time period, will be notified to you.
In rare events, some particular “hot” items might be sold out shortly. Look about – you might find an adequate alternative within our product range. Please write us an email with your favoured item and we will take care of your request.
Do you also sell abroad?

Of course, we deliver worldwide! Our competent foreign distributors provide you the best service in many countries. Just drop us a line!

How do I benefit as a registered customer?

As being a registered customer, you will be able to shop faster and more easily at NEIDFAKTOR. Your address data is already saved on your order form. If you already applied for our optional newsletter, you will receive emails to selected specials offers and will always be up-to-date. Your client account gives you full control regarding your orders and personal data.

I need support with my registration at the online shop?
Please check first, if you entered the correct email address and password. If you forgot your password, please ask for a new one. You may also write us an email to [email protected] – our team will be happy to support you.
What are the payment opportunities?

Currently, we offer the following payment options:

– Bank transfer/ advance payment
– PayPal
– Cash sales

How can I change/ review my personal data?

You may change your name and address easily within your personal client account.

What happens, if the product is out of stock?

Usually, all items that you see in our online shop, should be in stock and be deliverable. But nobody’s perfect – it might happen that the last item is damaged or incomplete, of all things. Of course, we neither want to deliver nor to charge the item. We will inform you via email about this. For organizational reasons and in uttermost rare events, we might not be able to deliver products at a later stage. Of course, payments made in advance will be reimbursed immediately.

When will I receive my order?

The delivery will be carried out within the declared delivery period after our order confirmation. In case, your delivery has not arrived within this time period or if you have not received a shipment confirmation at all, please send an email to our team: [email protected]. Please remember to indicate your client number and/ or order number.

How and where may I cancel my order?
You may cancel your order by exercising your legal right of withdrawal. You will comply with the requirements by sending us an email. In case the goods are already en route, you may refuse the shipment (indirect returns).
In our general terms and conditions, you will find the further legal details concerning the right of withdrawal (paragraph “right of withdrawal”).