FREQUENTLY ASKED QUESTIONS (FAQ)
Here you will find answers to frequently asked questions regarding our online shop and the transaction of your order. The legal binding terms of the contract can be seen in our general terms and conditions which also include the statutory required consumer informations.
You ask, we answer!
1. You configure your desired item within our online shop.After successful payment, you send the item to:
Ludwig- Meyn-Straße 18
Germany(Please notice that you always ship the item as a parcel with tracking-ID, so you will be capable to proof its disposition. Always enclose a cover letter with your data to the parcel, please.)
2. Upon receipt of your configured item and after successful payment, we will start with the refinement.
3. After successful refinement, we will return the item to you.
The items in our online shop are just an extract of our range of products. We refine overall brands. Whether Porsche, Volkswagen or Mercedes – we refine anything that is technically realizable and makes sense.
Of course, we deliver worldwide! Our competent foreign distributors provide you the best service in many countries. Just drop us a line!
As being a registered customer, you will be able to shop faster and more easily at NEIDFAKTOR. Your address data is already saved on your order form. If you already applied for our optional newsletter, you will receive emails to selected specials offers and will always be up-to-date. Your client account gives you full control regarding your orders and personal data.
Currently, we offer the following payment options:
– Bank transfer/ advance payment
– Cash sales
You may change your name and address easily within your personal client account.
Usually, all items that you see in our online shop, should be in stock and be deliverable. But nobody’s perfect – it might happen that the last item is damaged or incomplete, of all things. Of course, we neither want to deliver nor to charge the item. We will inform you via email about this. For organizational reasons and in uttermost rare events, we might not be able to deliver products at a later stage. Of course, payments made in advance will be reimbursed immediately.
The delivery will be carried out within the declared delivery period after our order confirmation. In case, your delivery has not arrived within this time period or if you have not received a shipment confirmation at all, please send an email to our team: [email protected]. Please remember to indicate your client number and/ or order number.
Get in touch with us
Phone: +49 (0) 41 01 8580830
E-Mail: [email protected]