FREQUENTLY ASKED QUESTIONS (FAQ)

Here you will find answers to frequently asked questions regarding our online shop and the transaction of your order. The legal binding terms of the contract can be seen in our general terms and conditions which also include the statutory required consumer informations.

You ask, we answer!

What about the process when I send you an item?

1. You configure your desired item within our online shop.After successful payment, you send the item to:

Neidfaktor GmbH
Ludwig- Meyn-Straße 18
25469 Halstenbek

Germany(Please notice that you always ship the item as a parcel with tracking-ID, so you will be capable to proof its disposition. Always enclose a cover letter with your data to the parcel, please.)

2. Upon receipt of your configured item and after successful payment, we will start with the refinement.
3. After successful refinement, we will return the item to you.

i Can not find my specific item?!

The items in our online shop are just an extract of our range of products. We refine overall brands. Whether Porsche, Volkswagen or Mercedes – we refine anything that is technically realizable and makes sense.

Why do some items suddenly disappear from the online shop?
Only items that are in stock and that can be delivered within the specified time period, will be notified to you.
In rare events, some particular “hot” items might be sold out shortly. Look about – you might find an adequate alternative within our product range. Please write us an email with your favoured item and we will take care of your request.
Do you also sell abroad?

Of course, we deliver worldwide! Our competent foreign distributors provide you the best service in many countries. Just drop us a line!

How do I benefit as a registered customer?

As being a registered customer, you will be able to shop faster and more easily at NEIDFAKTOR. Your address data is already saved on your order form. If you already applied for our optional newsletter, you will receive emails to selected specials offers and will always be up-to-date. Your client account gives you full control regarding your orders and personal data.

I need support with my registration at the online shop?
Please check first, if you entered the correct email address and password. If you forgot your password, please ask for a new one. You may also write us an email to [email protected] – our team will be happy to support you.
What are the payment opportunities?

Currently, we offer the following payment options:

– Bank transfer/ advance payment
– PayPal
– Cash sales

How can I change/ review my personal data?

You may change your name and address easily within your personal client account.

What happens, if the product is out of stock?

Usually, all items that you see in our online shop, should be in stock and be deliverable. But nobody’s perfect – it might happen that the last item is damaged or incomplete, of all things. Of course, we neither want to deliver nor to charge the item. We will inform you via email about this. For organizational reasons and in uttermost rare events, we might not be able to deliver products at a later stage. Of course, payments made in advance will be reimbursed immediately.

When will I receive my order?

The delivery will be carried out within the declared delivery period after our order confirmation. In case, your delivery has not arrived within this time period or if you have not received a shipment confirmation at all, please send an email to our team: [email protected]. Please remember to indicate your client number and/ or order number.

How and where may I cancel my order?
You may cancel your order by exercising your legal right of withdrawal. You will comply with the requirements by sending us an email. In case the goods are already en route, you may refuse the shipment (indirect returns).
In our general terms and conditions, you will find the further legal details concerning the right of withdrawal (paragraph “right of withdrawal”).

Get in touch with us

NEIDFAKTOR GmbH
Ludwig-Meyn-Straße 18
25469 Halstenbek
Germany

Phone: +49 (0) 41 01 8580830
E-Mail: [email protected]

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